Job vacancy: UHN Volunteer Services Administrator, Northampton General Hospital NHS Trust, Kettering (2024)

Job overview

Job overview

The position is across University Hospitals of Northamptonshire so there is a requirement to regularly work at both Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust.

The Volunteer Services across the University Hospitals of Northamptonshire (UHN) is a challenging and changing environment, as an Administrator you will have excellent communication and good interpersonal skills, the ability to multi-task and work both on your own initiative and within a team.

The position requires you to have accurate keyboard skills and experience in the use of Microsoft Office software packages including Word, Excel and essentially computer databases. Have excellent organisational and prioritising skills whilst being flexible and possess an adaptable approach to working. Be able to correlate statistics, data entry, a good communicator with a high standard of writing, and telephone skills. Some of the duties will include acting as the first point of contact for the service.

You will also be required to visit areas within the Trust to deliver notes and check in on volunteers.

Provide effective input into the work of the Trust, to support the achievement of our vision and values:

They will also provide effective input into the work of the Trust, to support the achievement of our vision and values

Main duties of the job

Main duties of the job

· Act as the point of contact for dealing with routine enquiries made to Volunteer Services department predominately looking after using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate.

· Normal routine clerical duties, e.g. filing, scanning

· Proficient in Microsoft Office software packages including Word, Excel and essentially computer databases.

· Data entry of the volunteer services management software package Better Impact.

Provide general administrative services as required by Volunteer Services.

·Provide timely collection and delivery of paperwork etc when required.

· Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.

· Assist with the administration and updating the relevant databases and information systems when required.

· Prepare papers and complete necessary documentation for meetings/recruitment days.

·Support with the weekly rotas of volunteer cover within the department

· Request references and/ or other information

Maintain an adequate supply of stock levels to maintain the smooth running of the office (Volunteer Uniform etc)

Working for our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

· Act as the point of contact for dealing with routine enquiries made to Volunteer Services department predominately looking after using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate.

· Normal routine clerical duties, e.g. filing, scanning

· Proficient in Microsoft Office software packages including Word, Excel and essentially computer databases.

· Data entry of the volunteer services management software package Better Impact.

· To maintain the volunteer management software tool (Better Impact) with all appropriate information relating to volunteers in a timely manner.

· Provide general administrative services as required by Volunteer Services.

· Prepare training notes when requested and ensuring that volunteers are up to date with all training

· Provide timely collection and delivery of paperwork etc when required.

· Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.

· Assist with the administration and updating the relevant databases and information systems when required.

· Prepare papers and complete necessary documentation for meetings/recruitment days.

· Liaise with managers, other hospital departments, and other health care agencies when required.

· Provide group cross-cover within team during absence

· Support with the weekly rotas of volunteer cover within the department

· Arrange/Support the induction for volunteers on their first shift

· Act as the point of contact with HRSC for progress of volunteer applications

· Request references and/ or other information

· Maintain an adequate supply of stock levels to maintain the smooth running of the office (Volunteer Uniform etc).

· To continually develop the welcome pack for new volunteers and ensure it includes all emergency contacts and that all volunteers receive 1 at induction

For further details / informal visits contact

To apply for this post, scroll down to the bottom of this page and select “apply online now”.

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

• Job Description (PDF, 356.3KB)
• Staff Fair Processing Statement (PDF, 90.4KB)
• Respect and Support Document (PDF, 207.1KB)
• Code of Conduct (PDF, 235.2KB)
• Benefits and NGH (PDF, 379.3KB)
• Useful Links (PDF, 185.9KB)

Name

Debbie Bannister

Job title

Deputy Head of Volunteer Services

Email address

[emailprotected]

Telephone number

01604544136

Address

Northampton General Hospital
Northampton
NN1 5BD

Telephone

01604 544 745 | Opt: 1